Return & Refund Policy

At Rovelanique, we want every customer to feel confident when shopping with us. We carefully select products with everyday comfort, practicality, and quality in mind. If your purchase does not meet your expectations, our customer support team is available to help you through the applicable return or refund process.

Please review the terms below before sending any product back to us.

1. Return Window and Eligibility

Customers may submit a return request within 30 days after the order has been delivered.

For a product to qualify for return, all of the following requirements must be satisfied:

• The merchandise must remain unused and in the condition in which it was originally delivered;

• All original packaging, product tags, labels, accessories, and included components must be returned with the item;

• Valid purchase verification, such as an order confirmation or receipt, must be provided;

• You must receive return authorization from Rovelanique before shipping the product back.

Products that fail to satisfy these conditions may be declined.

2. Special Conditions for Footwear Returns

Additional conditions apply when returning footwear.

Please make sure that:

• Shoes are only tested or tried on indoors;

• Footwear is tried on over a clean, carpeted surface so the soles remain free from scratches or wear;

• Returned shoes show no evidence of use, including dirt, stains, debris, odor, sole marks, scuffing, or other visible wear;

• The original shoe box is returned together with the footwear and remains in acceptable condition;

• Shipping labels, adhesive tape, stickers, or similar materials are not placed directly on the original shoe box.

Footwear showing signs of outdoor wear, damaged or marked soles, missing accessories, or damaged original packaging may be refused. In such cases, the merchandise may be sent back to you at your own expense.

3. Requesting a Return

Before returning any merchandise, please contact our customer service team at:

Email: support@rovelanique.com

Your message should include:

• Your order number;

• The product you would like to return;

• The reason you are requesting the return.

After your request has been reviewed and approved, we will send you the appropriate return information, which may include:

• A return shipping label when applicable;

• Packaging and return preparation instructions;

• The correct destination for your return shipment.

Please note: Merchandise mailed back without receiving our authorization in advance will not be accepted.

4. Incorrect, Damaged, or Defective Products

We recommend checking your package and merchandise as soon as your order is delivered.

If you receive an incorrect item, a damaged product, or merchandise that appears defective, contact us promptly at:

Email: support@rovelanique.com

Please provide your order number along with clear photographs showing the product, its packaging, and the relevant defect, damage, or incorrect item.

Our team will review the information provided and work with you toward an appropriate resolution as quickly as reasonably possible.

5. Products Excluded From Returns

Some categories of merchandise are not eligible for return.

These include:

• Made-to-order, customized, or personalized merchandise;

• Hygiene-related or personal care products;

• Clearance or sale merchandise;

• Gift cards;

• Shipping charges originally paid during checkout.

Rovelanique may decline a return when the merchandise or return request does not satisfy the conditions stated in this policy.

If you are uncertain whether your purchase is eligible, please contact us before initiating the return.

6. Exchanges

At this time, we do not process direct product exchanges.

If you would like a different item, size, style, or replacement product, the quickest method is generally to:

1. Contact us and request authorization to return the original product;

2. Send back the original merchandise after your return has been approved;

3. Purchase the preferred replacement product through a separate new order.

Handling the replacement as a new transaction allows the desired item to be processed and shipped without waiting for a traditional exchange to be completed.

7. 14-Day Cancellation Rights for European Union Orders

For qualifying orders delivered to countries within the European Union, customers may have the legal right to cancel or return their purchase within 14 days, without being required to provide a reason.

To exercise this right where applicable, returned merchandise must:

• Remain unused and in its original condition;

• Include the original packaging, accessories, and tags;

• Be returned together with acceptable proof of purchase.

These rights apply only where required under applicable European Union consumer protection legislation.

8. Refund Processing

After your returned merchandise reaches us, it will be inspected. We will then notify you regarding whether the refund has been approved or declined.

Approved refunds will be submitted back to the payment method originally used for the order within 10 business days.

Please keep in mind that:

• Your bank or credit card issuer may take additional time to reflect the refund on your account;

• The exact posting date may depend on your payment provider;

• Shipping charges paid when the original order was placed are generally not refundable unless otherwise required by applicable law or specifically approved by Rovelanique.

If 15 business days or more have passed after receiving confirmation that your refund was approved and the funds are still not visible, please contact:

Email: support@rovelanique.com

9. Refused Deliveries and Payment Chargebacks

If you need assistance with an order cancellation, refund request, delivery concern, or another purchase-related issue, please contact us as soon as possible at:

Email: support@rovelanique.com

We encourage customers to contact our support team before filing a chargeback through a bank, card issuer, or payment provider. Beginning a chargeback before giving us an opportunity to address the issue may substantially increase the time required to reach a resolution.

Our goal is to handle legitimate order concerns directly and provide a fair and efficient solution.

10. Refunds That Appear Late or Missing

If an approved refund has not yet appeared in your account, please complete the following checks:

1. Review your bank account again to confirm that the refund has not already posted;

2. Contact your credit card issuer, as some refunds require additional posting time;

3. Speak with your bank to determine whether the refund is still being processed;

4. If the refund remains unavailable after completing the steps above, contact us at support@rovelanique.com.

Our customer service team will help review the status of the approved refund.

11. Return Shipment Instructions

Once a return has been authorized, we will provide the instructions needed to send the merchandise back and, when applicable, a return shipping label.

Returned merchandise should be packed carefully and securely so that it is protected while in transit.

A return may be rejected if the merchandise is:

• Sent without prior authorization;

• Shipped to an incorrect or unauthorized location;

• Returned without following the instructions supplied by our support team.

12. Return Warehouse Address

The correct return destination may vary depending on your location.

For this reason, you must contact our support team before mailing your return so that we can provide the appropriate warehouse address for your region.

Please do not send merchandise to the corporate address shown elsewhere on our website unless our team has specifically instructed you to do so.

Packages sent to an unapproved address may be delayed, refused, lost, or returned to the sender. Any resulting costs may be the customer's responsibility.

13. Customer Support

For questions regarding return eligibility, refund status, damaged merchandise, or any provision of this Return & Refund Policy, please contact the Rovelanique customer service team.

Email: support@rovelanique.com
Customer Service: (681) 233-9393
Typical Response Time: We aim to reply to customer inquiries within 24–48 hours.